Quality Charter Satisfy our customers by the quality of our products and services by answering all their needs, expressed or not Reach our quality improvement, costs reduction and respect of delays objectives by the elimination of non conformities in a continuous improvement approach Rigorously apply the best practices by training all our personnel and in partnership with our suppliers and customers Deploy this charter, with the commitment of each in all functions, for the accomplishment of an everyday job without defects Quality Policy With the excellent product quality, the most competitive price, the best service and delivery on time to customer; keep customers total satisfactory. Insist on constant technical and technological innovation; keeping the shortest time among the competitors to develop the new product. 2008 Quality Objectives 0KM Return：0 Customer Refuse：0 Customer Production Line Return：9PPM Internal PPM：700PPM Delivery On Time：100% Samples Delivery On Time：100% Customer Satisfaction 98%